Emergency Communications

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Photo of Communications Supervisor Kathleen WatkinsThe City of Brentwood Emergency Communications Center is staffed twenty-four hours daily and is the nerve center for all activity that occurs within the City. Public Safety Dispatchers are civilian employees who report to the Emergency Communications Supervisor Kathleen Watkins.

The Communications Center is the Public Safety Answering Point (PSAP) for the City of Brentwood, meaning all emergency calls originating in the City are routed to the Communications Center. In order to maintain Brentwood’s commitment to providing quality services to residents and visitors, the Communications Center is equipped with the latest technology including Enhanced 9-1-1, Computer Aided Dispatch (CAD), traffic operation cameras, language interpretation, and a Telecommunications Device for the Deaf (TDD).

Emergency communications personnel are responsible for dispatch of the Brentwood Police and Fire Departments. All calls requiring medical assistance are transferred to the Williamson County Emergency Operations Center (EOC). Williamson EOC provides life saving over-the-phone medical instructions and is responsible for sending EMS units. Brentwood firefighters who are also certified paramedics are dispatched as first responders to all medical related calls within the City.


Smart 911

Smart 911 provides residents with the ability to equip first responders (police, fire, EMS) with important information that they want them to have the event of an emergency BEFORE they reach the scene.  That can be information such as the names of occupants, medical conditions, primary language of the occupants, and even photos of the occupants.  A good example is a home where a person is on blood thinners and carries nitro glycerin due to heart problems.  What happens when that person becomes unresponsive and the only person calling 911 is the grandchild?  With Smart 911, the EMS personnel would be given that information when they are en route.  Its a program that can make your family safer, and save lives.  Importantly, your information is not available to dispatchers until you call 911.  To learn more, CLICK HERE.

911 and Multi-line Phone Systems (MLTS) for Businesses

MLTS phone systems are not always properly configured to integrate well with 9-1-1. We urge you to work with your local 9-1-1 professionals make sure yours is.  If your place of business uses or owns a multi-line telephone system (MLTS), Please read the following letter from the Tennessee Emergency Communications Board.

It is important that citizens use 911 for immediate public safety assistance. Non-emergency service requests should be directed to 615-371-0160.