Contact Us

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Should you wish to contact our department for information, to report a concern or have a general question about our services, please contact the appropriate division or staff listed below:

Regular Business Hours are between 7am and 5pm.

Utility Billing

For new customers, service termination, billing questions, fees and rates:

(615) 661-7061    E-mail


To report emergencies, possible leaks and problems related to your service during regular business hours (between 7am and 5pm):

Operations Manager - Travis Lankford (615) 371-0080  Email

Utility Compliance Supervisor (Asst. Ops. Manager) - Richard Anderson (615) 371-0080  Email

If you are calling AFTER regular business hours for any reason, please contact 615-371-0160. 

Construction Services

For developers, engineers, contractors who wish to schedule inspections;  who have questions regarding construction standards and specifications, proposed new connections, fire flow tests, or related construction needs or questions:

Chief Utility Inspector - Richard Rigsby  (615) 371-0080  Email

Utility Inspector - Mick White  (615) 371-0080  Email

For general or preliminary planning information, information related to water and sewer programs (Drinking Water, F.O.G., C.M.O.M., etc.), current project status, employment or general operations and management questions.

Director Chris Milton 

 (615) 371-0080


Asst. Director Drew Muirhead

(615) 371-0080


If you are unsure whom to contact for assistance, please contact our front desk at 615-371-0080 and they can direct you to the appropriate staff member.