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Frequently Asked Questions for the Water Services Department

  • Backflow Prevention

    • Why does the City of Brentwood Water Department need to control cross-connections and protect their public water system against backflow?

    • What is a backflow preventer?

    • What is a cross-connection?

    • What is a double check valve assembly (DC)?

    • What is a Reduced Pressure Backflow Prevention Assembly (RP)?

    • What is an air gap?

    • What is backflow?

    • What is backpressure backflow?

    • What is backsiphonage?

    • What should the City of Brentwood do to control cross-connections and protect their public water systems against backflow?

    • Why do backflow preventers have to be tested periodically?

  • Utility Billing

    • How can I pay my utility bill?

    • How do I establish Water / Sewer service?

    • How do I sign up for paperless billing?

    • How do I terminate Water / Sewer service?

    • What is budget billing and how do I sign up?

    • What is my utility bill balance?

    • What is my utility bill due date?

    • What is winter averaging?

    • Where are you located?

    • Why is my water off?