Water & Sewer Billing

The City of Brentwood has a new customer portal!(PDF, 348KB) Click the Sign In button below to log in with your existing Invoice Cloud email and password or register to create an account. One-time payment is an available option to pay without registering. By registering, you'll have access to account invoice and payment history. You'll also be able to manage payments, paperless billing, enroll in bank draft, make updates your contact information, view detailed meter usage, and manage leak alerts. Customers already enrolled in bank draft will continue to be drafted by the City.

One-Time Payment
Pay without registering!

Forms

Sign up for service online
Sign up for service by mail(PDF, 123KB)
Terminate service by Mail(PDF, 114KB)
Change mailing address, Add or remove a name, or Change bank draft information(PDF, 114KB)
Sign up for Automatic bank draft(PDF, 157KB)
Plumbers Affidavit(PDF, 13KB) (needed for leak adjustment, see Leak Adjustment Policy(PDF, 352KB) )
Hydrant Meter Application(PDF, 741KB)

Payment Address

Payments should be mailed to:
City of Brentwood
PO Box 875
Brentwood, TN 37024-0875

Payments can be brought to:
5211 Maryland Way
Brentwood, TN 37027

Please include payment remittance to ensure accurate posting.
Office hours: 7:30 a.m. through 4:30 p.m., Monday through Friday (excluding holidays).

All payments received in office prior to 5pm are processed daily.

Payment Options

Your payment options are:

In person at the Municipal Center, 5211 Maryland Way, Brentwood. Map.
By mail (see address above).
Online* - Pay by electronic check or Credit Card. Optionally enroll in paperless billing or Pay by Text. Electronic payments are accepted by Invoice Cloud a 3rd party payment processor (*convenience fee of $3.95 by Credit Card, $2.95 by eCheck).
By Phone* - (615) 507-2766.
Automatic bank draft. This requires a completed Bank Draft application(PDF, 157KB) and copy of voided check.
Drop box located to the right of the Municipal Center, next to the Post Office boxes.

A fee of $25.00 will be added to each returned item.

Billing and Due Dates

The City of Brentwood administers water and sanitary sewer services to properties within the City limits and the surrounding area. The City is dedicated to meeting the needs of customers and strives to relay information and service through timely and accurate billings. Billing occurs on a monthly basis. Water and sewer customers are billed by the 21st of the month and are due on the 7th of the next month. Sewer only customers are billed by the 6th of the month and are due on the 20th of the same month.

Rates

Detailed rate schedule(PDF, 104KB) by account type (commercial, institutional, and residential)

Residential Water Rates	8/1/2025	8/1/2026	8/1/2027	8/1/2028	8/1/2029	OUTSIDE CITY
1st 2,000 gallons of water usage	$14.31	$14.67	$15.04	$15.42	$15.81	5% above applicable inside city rates
per 1,000 gallons for the next 8,000 gallons of water usage	$5.02	$5.15	$5.28	$5.41	$5.55
per 1,000 gallons over 10,000 gallons of water usage	$7.29	$7.73	$7.92	$8.12	$8.33

Water Purchase Surcharge - A purchased water cost surcharge shall be added to the base rate if the cost of water purchased by the City from its primary water provider exceeds $2.55 per 1,000 gallons. Effective with bills issued after December 06, 2025, the surcharge shall equal $1.46 per 1,000 gallons.

Residential Sewer Rates	8/1/2025	8/1/2026	8/1/2027	8/1/2028	8/1/2029	OUTSIDE CITY
1st 2,000 gallons of water usage	$18.37	$19.29	$20.25	$21.26	$21.79	5% above applicable inside city rates
per 1,000 gallons for the next 8,000 gallons of water usage	$6.44	$6.76	$7.10	$7.46	$7.65
per 1,000 gallons over 10,000 gallons of water usage	$7.36	$8.21	$9.12	$10.12	$10.92

Metro Wastewater Treatment Surcharge - A wastewater treatment cost surcharge shall be added to the base rate if the cost of sewage treatment billed to and paid by the city exceeds $.83 per 1,000 gallons. Effective with bills issued after October 01, 2025, the Metro Wastewater Treatment surcharge shall equal $1.40 per 1,000 gallons.

** Winter Water Average - The monthly sewer rate charged by the city is based on each customer's average winter water consumption as billed in the months of December through March using the previous rate schedule. For sewer customers who are not water customers of the city, the computation of average winter water consumption is based upon the four-month period that most closely corresponds to that used for other customers. The established rate per 1,000 gallons above the minimum bill is prorated for each 100 gallons consumed.

Service Address

Within the City of Brentwood, the water and sewer utilities are usually serviced by the City. In some cases, neighboring utility companies may provide a part or all the service. Neighboring utility companies include: Harpeth Valley, Mallory Valley, Franklin, Metro, and Nolensville / College Grove Utility Company. Call the billing department at 615-661-7061 or see below for an interactive service area map.