Face coverings are required in all City facilities.  For the latest Covid-19 information, please visit

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 Can the COVID-19 virus spread through drinking water?

 According to the CDC, the COVID-19 virus has not been detected in drinking water. Conventional water treatment methods, which use filtration and disinfection, such as those in Brentwood Water Services drinking water system, should remove or inactivate the virus that causes COVID-19.

Can the COVID-19 virus spread through sewerage systems?

The CDC is reviewing all data on COVID-19 transmission as information becomes available. At this time, the risk of transmission of the virus that causes COVID-19 through sewerage systems is low. Although transmission of COVID-19 through sewage may be possible, there is no evidence to date that this has occurred. This guidance will be updated as necessary as new evidence is assessed.

Status of Brentwood Water Services

  • Cut-offs for nonpayment for the month of March (February Billing) have been suspended.  Customers are strongly encouraged to use online payment services or drop off payments to encourage social distancing.You can view or pay your bill online here.
  • In the event water service employees are sent home due to COVID-19, operators can maintain facilities via remote access and provide maintenance on an “On-Call” basis or rolling shifts with minimal crews. 
  • Maintenance crews are currently focused on essential functions.

 Questions?  Please email Water Services Director Chris Milton or call the department at 615.371.0080.

 Read more about water and COVID-19 impacts on the CDC page about water.

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The Water Services Department includes staff who manage Brentwood’s Water and Sewer Systems.  The City of Brentwood does not operate water or sewer treatment plants.  Instead the City coordinates with several utilities such as the Harpeth Valley Utility District and Metro Water Services for our drinking water.  The City contracts with Metro Nashville for sewer treatment ensuring that each meets stringent State of Tennessee and U.S federal standards and guidelines. The department handles maintenance of water and sewer infrastructure as well as customer services. The department handles the operations and maintenance of water and sewer infrastructure as well as customer services.


About 90% of Brentwood’s water customers are residential and there is a large increase in summer water use due to the large number of customers who use irrigation on lawns.  The Water Services Department maintains approximately more than 225 miles of water lines, 13 pump stations, and nine finished-water storage tanks with a capacity of 14 million gallons.


The City of Brentwood does not treat its own wastewater, but contracts with Metro Nashville for treatment.   Traditionally sewer service to a house is provided by a “gravity” line where the drain lines from the house, flow down with gravity to the main sewer lines.   Many Brentwood homes have a low pressure sewer which requires the use of sewage grinder pumps to move sewage from a house to the city sewer lines.

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For questions or concerns regarding your utility bill, please call 615-661-7061.

For all other inquiries about service or issues, please call 615-371-2225.